Cookie Policy
- Responsible entity
- Lunático Experience SAS
- Contact
- info@lunaticoexperience.com
- Address
- Avenida del Pedregal 29-225, Cartagena, Colombia
- Last updated
- August 2026
What are cookies and similar technologies?
Cookies are small files or identifiers stored on or accessed from your device when you visit a website. Similar technologies may include local storage, session storage and other browser-based identifiers.
They can be used to provide essential website functionality, maintain a booking session, remember preferences, understand how visitors use the website and measure advertising performance.
How consent works on this website
Necessary technologies are active because they are required for the basic operation, security and booking functionality of the website.
Analytics and advertising technologies are optional. They remain disabled unless you give your consent through the privacy banner or preference panel.
You can accept all optional technologies, reject all of them or select analytics and advertising separately.
Categories we use
Necessary
These technologies are required for basic website functionality, security, language preferences, session continuity and the embedded booking process. They cannot be disabled through the preference panel because the website or booking functionality may not work correctly without them.
Analytics
With your consent, we use Google Analytics 4 to understand how visitors use the website, including which pages are viewed and how users navigate through the site. This information helps us evaluate and improve the website and its user experience.
Consent signal: analytics_storage
Advertising
With your consent, we use Google Ads technologies to measure the effectiveness of our advertising and, where applicable, support advertising personalisation.
Consent signals: ad_storage, ad_user_data and ad_personalization
Services and technologies currently used
- Provider
- Lunático website, hosting and security providers
- Technology
- Technical session, security and preference storage
- Purpose
- Website operation, security, language preferences and session continuity
- Category
- Necessary
- Retention
- Session-based or short-term, depending on the technology and provider
- Provider
- Bókun
- Technology
- Booking-session and widget technologies, including identifiers such as bokunSessionId and bokun_widgets when generated by the booking process
- Purpose
- Display the booking interface, maintain the booking session and enable the reservation process
- Category
- Necessary
- Retention
- Session-based or determined by Bókun according to the booking service
- Provider
- Google Analytics 4
- Technology
- _ga and _ga_<container-id>
- Purpose
- Distinguish users and maintain analytics session information
- Category
- Analytics — optional
- Retention
- Up to two years by default, subject to browser behaviour and Google configuration
- Provider
- Google Ads
- Technology
- _gcl_au and related conversion-measurement technologies
- Purpose
- Measure advertising and conversions and support advertising personalisation where consent has been granted
- Category
- Advertising — optional
- Retention
- Determined by Google and the applicable configuration
| Provider | Technology | Purpose | Category | Retention |
|---|---|---|---|---|
| Lunático website, hosting and security providers | Technical session, security and preference storage | Website operation, security, language preferences and session continuity | Necessary | Session-based or short-term, depending on the technology and provider |
| Bókun | Booking-session and widget technologies, including identifiers such as bokunSessionId and bokun_widgets when generated by the booking process | Display the booking interface, maintain the booking session and enable the reservation process | Necessary | Session-based or determined by Bókun according to the booking service |
| Google Analytics 4 | _ga and _ga_<container-id> | Distinguish users and maintain analytics session information | Analytics — optional | Up to two years by default, subject to browser behaviour and Google configuration |
| Google Ads | _gcl_au and related conversion-measurement technologies | Measure advertising and conversions and support advertising personalisation where consent has been granted | Advertising — optional | Determined by Google and the applicable configuration |
Cookie and technology names may change when providers update their services. We periodically review the technologies detected on the website and update this policy when necessary.
Embedded booking services
Lunático uses booking tools provided by Bókun. The embedded booking interface may use technical and session technologies required to display availability, maintain the booking session and complete the reservation.
When optional analytics and advertising consent is rejected, Lunático’s website keeps its corresponding consent signals denied. Necessary booking and security technologies may remain active because they are required to provide the requested booking service.
Payment processing may be handled by Bókun, Stripe or another payment method communicated during the booking process. These providers may apply their own necessary security and payment technologies when the user enters their environment or initiates a transaction.
Managing and withdrawing your consent
When you first visit the website, you can:
- Accept all optional technologies.
- Reject all optional technologies.
- Configure analytics and advertising separately.
You can change or withdraw your consent at any time by selecting “Cookie preferences” in the website footer.
Withdrawing consent does not affect processing carried out before the withdrawal. Necessary technologies required for security, website operation and booking functionality will remain active.
Third-party services and international processing
Some technology providers used by Lunático, including Google, Bókun, Stripe, hosting providers and security providers, may process information outside Colombia or outside the country from which you access the website.
Where applicable, these providers process information according to their own privacy documentation, contractual safeguards and applicable data-protection requirements.
For broader information about how Lunático processes personal data, please see our Privacy Policy.
Changes to this Cookie Policy
We may update this Cookie Policy when our website, booking tools, technology providers or legal obligations change. The updated version will be published on this page with a revised update date.
Contact
For questions about this Cookie Policy or your privacy choices, contact: